Refund policy

Welcome to Dshop's Return Policy
At Dshop, we care about your satisfaction and are committed to making your shopping experience delightful. Our return policy is designed to provide you with clarity and peace of mind.

Welcome to Dshop's Return Policy
At Dshop, we care about your satisfaction and are committed to making your shopping experience delightful. Our return policy is designed to provide you with clarity and peace of mind.

Change of Mind Returns
We understand that sometimes you might change your mind. That’s why we offer an exchange or store credit under these conditions:

  • The item is unused, in its original condition, and has all packaging and tags intact.
  • It is not an “Excluded Product” (e.g., intimate wear).

Repair, Replacement, or Refund
If there’s an issue with your product, we’re here to help:

Minor Issues

  • Products damaged during delivery are covered under our "Dead on Arrival" (DOA) warranty and are eligible for free repair or replacement.
  • For other minor issues identified after delivery, please contact our support team for prompt assistance.

Major Issues

    • If a product has a significant defect or does not match its description, you are entitled to request a replacement or a refund.
    • We will make every effort to replace the item with an identical product. If an identical replacement is unavailable, a full refund for the item will be provided.

How to Return Your Item
Starting a return is easy and can be done within 365 days of receiving your product:

  • Contact our Help Centre to obtain a Return Merchandise Authorization (RMA).
  • Provide proof of purchase and a description of the issue, supported by photos or videos if necessary.
  • Follow the instructions provided to complete your return.

Important Information

  • All returns are inspected to confirm eligibility for repair, replacement, or refund.
  • We reserve the right to refuse returns if the issue is due to misuse, improper installation, or other exclusions outlined below.

Exclusions
The following are not covered by our return or warranty policies:

  • Consumable parts (e.g., batteries) and cosmetic damage.
  • Damage caused by misuse, unauthorized modifications, or external factors.
  • Products not assembled or used according to provided instructions.

If you have any questions or need further assistance, our friendly Customer Care Team is available to help. Thank you for choosing Dshop!